Ceader House

Cedar House is a single-storey, purpose-built nursing home. The Society of the Sacred Heart has confided the care of Cedar House to the Board of Directors of Cedar House Nursing Home Limited.

The building is set within the grounds of former Mount Anville Convent and has accommodation for 24 residents. All rooms are en-suite.

Cedar House Nursing Home opened in 1983 to provide long and short-term nursing care for Religious of the Sacred Heart.

When a room is available , Cedar House can accommodate a member of the public for short/long-term care.

Cedar House is registered with the Health Service Executive under the Health (Nursing Homes) Act 1990 and is in compliance with the Health (Nursing Homes) Act 2007.

Our registration certificate is clearly displayed in the entrance foyer.

Cedar House is subject to inspection by the Social Services Inspectorate under the Health Information Quality Authority (HIQA) since July 2009.

Inspection reports can be seen on the HIQA website, www.hiqa.ie

The Chief Inspector of Social Services, Mary Dunnion can be contacted at:

SSI HIQA
Unit 1301
City Gate,
Mahon, Co. Cork

Complaint Procedures and the Ombudsman

If you have complained to us and you're not satisfied with our decision on your complaint it is open to you to contact the Office of the Ombudsman. The Ombudsman provides an impartial, independent and free service. By law the Ombudsman can examine complaints about any of our administrative actions or procedures as well as delays or inaction in our dealings with you. The Ombudsman's remit relates to complaints about actions which occur on or after 24 August

2015. The Ombudsman cannot examine complaints about actions which occurred before that date with the exception of complaints from residents eligible to complain under "Your Service Your Say" (Residents whose place is provided under a contract with the HSE).

Contact details are as follows:

THE OFFICE OF THE OMBUDSMAN

18 Lower Leeson Street Dublin 2.

Phone: Locall 1890 22 30 30 or (01) 639 5600 Email: ombudsman@ombudsman.gov.ie

You can also make a complaint online using the online complaint form www.ombudsman.gov.ie'

Text for inclusion in response to the initial contact from a complainant:

'We deal with complaints in accordance with our complaints processes as outlined. Following receipt of our decision on your complaint it will be open to you to contact the Office of the

Ombudsman if you are unhappy with the outcome.'

Text for inclusion in the local complaint decision letter:

'If you are not happy with this complaint outcome you may contact the Office of the Ombudsman. The contact details are as follows:

THE OFFICE OF THE OMBUDSMAN

18 Lower Leeson Street Dublin 2.

Phone: Locall 1890 22 30 30 or (01) 639 5600 Email: ombudsman@ombudsman.gov.ie

You can also make a complaint online using the online complaint form

ombudsman.gov.ie